Support

Signoff for Jira

What to include

The app cannot send us anything on its own — we have no telemetry and no access to your site — so a report is only as good as what you put in it. The three things that shortcut almost every investigation:

• Your Atlassian site URL and the app version (Jira → Apps → Manage apps).
• What you expected to happen, and what happened instead. A screenshot of the screen is worth more than a description of it.
• The issue key or invoice number involved, if there is one.

Reporting something urgent

If the app is blocking work — a transition that will not go through, an invoice that will not issue — say so in the subject line. Those get looked at first.

Security

If you believe you have found a vulnerability, write to support@avakode.com with “security” in the subject and please give us a chance to fix it before publishing. The app has no outbound network access and no server of ours to attack, so the realistic surface is what it stores and who can read it — that is exactly what we want to hear about.

Getting your data out

Every app can export what it stores to a file, and that works whether or not your licence is active: Signoff for Jira does it from its own screens. If you are leaving, take the export first.